Customer Support & Incident Reporting

Vello Technologies Pty Ltd

Vello Technologies is committed to providing timely support to our customers. If you experience a service interruption, technical issue, suspected security incident, or have any concerns regarding our products or services, please contact us as soon as possible.

Contact Methods

Customers may report issues through any of the following channels:

Support Email (Preferred)
support@vello.vip

General Business Email
Customers may also contact their Vello representative directly via email.

Customer Support Phone
1800 732 673

For urgent service interruptions or suspected security incidents, customers are encouraged to call our support number immediately.

Reportable Issues

Customers should contact us if they experience:

  • Service outages

  • Application errors

  • Login or account access issues

  • Software bugs

  • Performance issues

  • Suspected security incidents

  • Suspected data breaches

  • Privacy concerns

  • Incorrect analysis results

  • General enquiries or complaints

Our Response Process

When an issue is reported, Vello Technologies will:

  1. Acknowledge receipt of the report.

  2. Assess the severity and potential impact.

  3. Assign the issue to the appropriate team member.

  4. Investigate and implement corrective actions where required.

  5. Keep the customer informed throughout the resolution process.

  6. Close the incident once resolved and document any lessons learned for significant incidents.

Critical Security Incidents

If you suspect:

  • Unauthorised access to your account

  • A data breach

  • Another critical security event

Please contact us immediately by calling 1800 732 673 and/or emailing support@vello.vip.

Commitment to Customer Support

All customer reports are treated seriously and handled in accordance with Vello Technologies' Incident Management procedures. We are committed to responding promptly, maintaining clear communication throughout the investigation process, and implementing appropriate corrective actions where necessary to minimise the impact on our customers and services.